Joined: Sep 16, 2006 Posts: 3595 Location: London, UK
Posted: Mon Dec 03, 2007 10:11 pm Post subject:
It depends on what the question will be on the exam
First things first.
in order to prepare yourself to answer the question
1 - describe the different cost models that can be used
2 - explain why one is better for internal IT and which is better for external or outsourced IT
3 - what links are there between IT and other departments in the business
You have to be able to answer these from your head and the knowledge in yr head in order to prepare the answer for the question on the exam
The way I handled the questions... I take the case study for the exam when it is available... break it down into the following
can the case study details be used for a question on ..discpline...
if so, what sort of questions can be asked
look at the samples you got in the course etc _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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