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ITIL :: View topic - Change Trigger
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Change Trigger

 
Post new topic   Reply to topic    ITIL Forum Index -> Change Management
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Benson112
Itiler


Joined: Feb 09, 2007
Posts: 44

PostPosted: Thu Jan 03, 2008 9:53 pm    Post subject: Change Trigger Reply with quote

Hi All,

Happy new year to you all first of all.

Now ive settled back into work its time i pulled my finger out on the change management process.

My first port of call is going to be creating a procedure for when a change is required. Now i understand that this would vary from company to company but i was just hoping for some direction.

We currently only change manage IT activities. We require a change record for: A. Planned maintenance / enhancements. B. Incident resolution whereby the resolution will negatively impact the service. What else would you include in a document detailing "what requires a change record"??

Im trying to word this without sounding daft, i understand change management however i just wonered how other people approach this so am trying to ask an open question.

Thanks in advance

Benson
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3320
Location: London, UK

PostPosted: Thu Jan 03, 2008 9:58 pm    Post subject: Reply with quote

Have you looked into the Blue book ?

The definition of a change says it all

Change The addition, modification or removal of approved, supported or baselined hardware, network, software, application, environment, system, desktop build or associated documentation.
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Benson112
Itiler


Joined: Feb 09, 2007
Posts: 44

PostPosted: Fri Jan 04, 2008 2:27 am    Post subject: Reply with quote

Thanks mate, ive read the description but im just struggling as to where to start with the actualy documentation.

Thanks anyway, its a baseline or me to start as best i can!
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