Select Interface Language:
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Service related resources
Service Level Agreement
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
The Itil Community Forum: Forums
ITIL :: View topic - Change Types/Categories - Assistance Please
Phoenix Newbie Joined: Jul 17, 2007 Posts: 19
Posted: Wed Dec 05, 2007 7:31 am Post subject: Change Types/Categories - Assistance Please
I have created a list of change types and wanted to know if anyone could help me add to this list please.
Here's what I have so far:
Can anyone think of anything else that I've forgotten?
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3110 Location: London, UK
Posted: Wed Dec 05, 2007 7:22 pm Post subject:
what you have there are categories of work that the change involves.
how have you defined the change model ?
do you have an emergency, immediate, normal and standard model / type defined
do you have change windows, lead times, implementation standard defined
for the listed types
i divided my changes into the following 'types'
system - wintel
system - unix
system - mainframe
each type would have a sub type some ofwhich they all have
some would have specific types like network
you need to apply some thing similar to how species are defined and go from the general to the specific _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
All times are GMT + 10 Hours
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source (c)2003, and is Free Software under the GNU / GPL . All Rights Are Reserved.