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ITIL :: View topic - Change Types/Categories - Assistance Please
Phoenix Newbie Joined: Jul 17, 2007 Posts: 19
Posted: Wed Dec 05, 2007 7:31 am Post subject: Change Types/Categories - Assistance Please
I have created a list of change types and wanted to know if anyone could help me add to this list please.
Here's what I have so far:
Can anyone think of anything else that I've forgotten?
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3315 Location: London, UK
Posted: Wed Dec 05, 2007 7:22 pm Post subject:
what you have there are categories of work that the change involves.
how have you defined the change model ?
do you have an emergency, immediate, normal and standard model / type defined
do you have change windows, lead times, implementation standard defined
for the listed types
i divided my changes into the following 'types'
system - wintel
system - unix
system - mainframe
each type would have a sub type some ofwhich they all have
some would have specific types like network
you need to apply some thing similar to how species are defined and go from the general to the specific _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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