Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: JosephJaG
New Today: 15
New Yesterday: 40
Overall: 231767

People Online:
Visitors: 148
Members: 0
Total: 148



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - Application support code fix
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Application support code fix

Post new topic   Reply to topic    ITIL Forum Index -> Related Topics
View previous topic :: View next topic  
Author Message

Joined: Oct 02, 2007
Posts: 2

PostPosted: Tue Oct 02, 2007 11:32 pm    Post subject: Application support code fix Reply with quote

What are the differnt type of incidents we find in application support?
1. Server Coniguration Change
2. Code Fix
3. Infrastructure
4. Database

and so on

In most of the above solutions, it needs to go through Change Mgnt and then release management. Correct me if i am wrong.

If i am correct, then please share any templates or process flows which are being followed in any of the companies, which i would like to tailor and use for myself.

With Rgds
Back to top
View user's profile
Senior Itiler

Joined: Oct 26, 2007
Posts: 295
Location: Calgary, Canada

PostPosted: Wed Nov 21, 2007 2:11 am    Post subject: Reply with quote

Hi AJ,

When I worked as an App. Manager we have mimicked our AM process close to what's been described in ITIL Application Management module.

Like with any process you need to have ownership and governance model, clearly documented roles and responsibilities, ability to measure performance, have review mechanisms etc...

Our AM process was also integrated with Incident, Change and Release enterprise processes since every production application was treated as a CI and was tied to delivering and supporting provision of one or more services.

This in a nutshell should be the areas to consider regarding Application management. Just like with anything else, you will need to look at what suits your organization best. Start with defining the objective for the Application Management. Once that is clear, it will be much easier to design your process in order to achieve these objectives.
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Related Topics All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.