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ITIL :: View topic - Looking for remote support solution...
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Looking for remote support solution...

 
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tom_alter
Newbie
Newbie


Joined: Dec 05, 2007
Posts: 1

PostPosted: Thu Dec 06, 2007 1:44 pm    Post subject: Looking for remote support solution... Reply with quote

Hi all,
I am looking for a web conferencing and remote support solution that would work on both PC and Mac. Actually Im in need of a tool that can present my computer screen remotely. Does this solution exist? Please help.
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3296
Location: London, UK

PostPosted: Thu Dec 06, 2007 6:51 pm    Post subject: Reply with quote

And how does this relate to the forum's topic ITIL ?

SHould you not go to a more appropriate forum
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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dboylan
Senior Itiler


Joined: Jan 03, 2007
Posts: 189
Location: Redmond, WA

PostPosted: Thu Dec 06, 2007 11:15 pm    Post subject: Reply with quote

Although this question is in no way related to ITIL, I believe that the product called Timbuktu by Netopia is what you are looking for.
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babat78
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Newbie


Joined: Oct 19, 2012
Posts: 1

PostPosted: Fri Oct 19, 2012 9:39 pm    Post subject: Reply with quote

What I suggest is to have on premise web conferencing and remote support appliance installed such as rhubcom.com. It works on both Windows and MAC computers.
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