Select Interface Language:
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Service related resources
Service Level Agreement
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
The Itil Community Forum: Forums
ITIL :: View topic - Service Desk Software
BobTorture Newbie Joined: Dec 04, 2007 Posts: 4 Location: Germany
Posted: Thu Dec 06, 2007 5:57 pm Post subject: Service Desk Software
first, this is a great forum with many helpfull topics, thanks a lot.
I am intrested in what kind of Service Desk software you use/prefer and your satisfaction.
I am working on BMC 8.0 and its OK, its stable, however we think about an upgrade to 9.0. Btw has anyone experience with 9.0 ?
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3475 Location: London, UK
Posted: Fri Dec 07, 2007 2:16 am Post subject:
I find all the tools that I have used usually meets the requirements t ;east 70-80%
some tools force you to change your processes to match the tool
better tools can be modified to reflect your processes
Best tools are those that can be modified pretty easily _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
All times are GMT + 10 Hours
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source (c)2003, and is Free Software under the GNU / GPL . All Rights Are Reserved.