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ITIL :: View topic - One Query
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tushar_c
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Joined: Oct 11, 2007
Posts: 12

PostPosted: Sat Dec 08, 2007 10:59 pm    Post subject: One Query Reply with quote

Hi All,

I have a book "Planning to Implement Service Management" by OGC.

Is there any ITIL certification based on this book? If yes, what are the details of the certification.
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Tushar
"Knowledge Multiplies By Dividing"
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dboylan
Senior Itiler


Joined: Jan 03, 2007
Posts: 189
Location: Redmond, WA

PostPosted: Sat Dec 08, 2007 11:42 pm    Post subject: Reply with quote

ITIL V2 is a library of books that include:

* Service Support
* Service Delivery
* Planning to Implement Service Management
* Application Management
* ICT Infrastructure Management
* Security Management
* Software Asset Management
* The Business Perspective: The IS View on Delivering Services to the Business

The 10 Processes and 1 Function that are covered in the Foundation, Practitioner, and Service Manager level certifications are all based on the first two books: Service Support and Service Delivery. There is a small reference to the Security Management book, but it is just an overview and reading the entire book isn't necessary for passing the exams.

I have read some of the Planning to Implement and Application Management books, and they contain good information, but there is no certifications based on them.
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LizGallacher
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Joined: Aug 31, 2005
Posts: 550
Location: UK

PostPosted: Sun Dec 09, 2007 12:50 am    Post subject: Reply with quote

ISEB do have a course and qualification in Planning , Implementing and Improving Service management - see their web-site
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Liz Gallacher,
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Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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dboylan
Senior Itiler


Joined: Jan 03, 2007
Posts: 189
Location: Redmond, WA

PostPosted: Sun Dec 09, 2007 2:16 am    Post subject: Reply with quote

I should have checked first, EXIN also has a Practitioner course on Plan & Improve as well as a course on Security Management.
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