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ITIL :: View topic - Trusted ITIL training centers in Europe
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Trusted ITIL training centers in Europe
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Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue Aug 26, 2008 6:20 pm    Post subject: Reply with quote

ChrisD wrote:
Is the ISO 20000 course to be refreshed in the light of ITIL V3 coming 'on stream'?


Any ISO20000 course must be aligned to the standard, completely disregarding ITIL.

While it will undoubtedly change over time, it is unlikely to track new ITIL versions deliberately. It is concerned with standards not guidance.

The major changes in ITIL v3 seem to be about strategic approaches to service management. More the "how to" than the "what to".

Although ISO20000 was derived from ITIL, it was also derived from ISO9000 and it is not ITIL.

To give a simple example of the difference between ITIL advice and ISO2000 prescription, there is no mention of a CAB in the standard. Nor should there be.

Assuming that ISO20000 is properly managed, it will change in the light of implementation and audit experience, reflecting what business requires of such a standard, and with an eye to the evolution of Quality Management standards in general.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3293
Location: London, UK

PostPosted: Tue Aug 26, 2008 7:40 pm    Post subject: Reply with quote

The FoxIT course - which I took was the itSMF certified course for ISO20000.


It taught / explained in gross details the 2 ISO 20000 sections :1 and :2

Shall and should'ed to death

I think if one looks in the 2006's threads, I posted a large amount of blah blah blah about the course
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3293
Location: London, UK

PostPosted: Tue Aug 26, 2008 7:42 pm    Post subject: Reply with quote

The FoxIT course - which I took was the itSMF certified course for ISO20000.


It taught / explained in gross details the 2 ISO 20000 sections :1 and :2

Shall and should'ed to death

I think if one looks in the 2006's threads, I posted a large amount of blah blah blah about the course
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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ChrisD
Newbie
Newbie


Joined: Jan 22, 2008
Posts: 18

PostPosted: Tue Aug 26, 2008 7:47 pm    Post subject: Reply with quote

Thank you all very much for imparting your knowledge - Diarmid, you explain the differences between the ISO standard and ITIL very well.


.... Chris
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