Posted: Wed Jul 23, 2008 7:53 pm Post subject: Correct answer or not ?
Just finished my coursework and now doing some test papers and have come across this question. Would really appreciate it if someone could confirm that the answer is correct.
The answer marked as correct is B, but I would have thought it was A.
12. The Design Manager Is responsible for the overall coordination and deployment of quality solution designs for services and processes. Which of the following are NOT responsibilities included In this role?
A. Produce and maintain all necessary Service Transition Packages
B. Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organization
C. Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced
D. Measuring the effectiveness and efficiency of the Service Design and supporting processes
Joined: Sep 16, 2006 Posts: 3385 Location: London, UK
Posted: Tue Sep 02, 2008 2:29 am Post subject:
No, what I dont like is the assumption that the ITIL Forum is a replacement for learning
I dont have issues with asking questions about the ITIL exams.
I wont answer the question - because that is doing the examee work for them.
I will provide hints, tips and direction about the question so the person who asked can find out for themselves
It is stated quite rightly here
Give a man a fish and he will depend on you
Teach him to fish (use the internet), and he wont every bother u again as he is fishing (on the net) _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
Joined: Mar 04, 2008 Posts: 1893 Location: Helensburgh
Posted: Tue Sep 02, 2008 7:54 pm Post subject:
The whole point about ITIL is that it is a body of guidance to be applied in the realm of IT Service Management. Therefore people who get trained "in ITIL" have not acquired book learning, but rather understanding of good service management and how to apply principles and guidance to improve the management of IT services.
If you are at the stage of learning what is in the books, then the best place to obtain your answers is in the books.
If you are at the stage of understanding ITIL, then apply your experience of service management as well as the guidance material in the books to solve the questions. (If you do not have experience of service management, then the course and the exam is premature)
If someone else tells you the answers now, you will not have developed the capability of applying ITIL in your workplace without continued hand holding.
If you do not have an understanding of the questions and answers yourself, then you may not be ready to take the exam. What do your trainers say? _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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