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ITIL :: View topic - Is a Planned Outage considered a Problem?
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Is a Planned Outage considered a Problem?

 
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mamor
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Joined: Dec 12, 2007
Posts: 6

PostPosted: Fri Dec 14, 2007 1:29 am    Post subject: Is a Planned Outage considered a Problem? Reply with quote

Hi;
One of my users aked me if a Planned Outage is considered a Problem.
Otherwise, what is it considered?
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Mark-OLoughlin
Senior Itiler


Joined: Oct 12, 2007
Posts: 306
Location: Ireland

PostPosted: Fri Dec 14, 2007 2:16 am    Post subject: Reply with quote

Hi,

a planned outage needs to have an approved change request and should be listed on the FSC as well.

Your service desk should have access to the FSC and should know that this is going on and that there will be ab outage. If the CR has been approved you have received authorisation to "effect" and outage. In some instances the planned outage is required due to another problem in other cases it is not.

You have been approved a window for the outage. if you remain inside this window you may not need a problem record provided that the service desk have access to the FSC. If they do not you may need to log a problem record so that they have visability of the planned outage.

Another factor is in how you calculate availability. Even though this is a planned outage does it go against your availability? Maybe you use problem records for calculating downtime. Maybe you have a provision in your availability process to say that business approved downtime does not count against overall availability scoring.

I don't think there is a right or a wrong here as there are other variables to consider a few have been mentioned above.
_________________
Mark O'Loughlin
ITSM / ITIL Consultant
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mamor
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Joined: Dec 12, 2007
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PostPosted: Fri Dec 14, 2007 2:35 am    Post subject: Reply with quote

Thanks Mark... that's good insights!
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Timo
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Joined: Oct 26, 2007
Posts: 295
Location: Calgary, Canada

PostPosted: Fri Dec 14, 2007 2:55 am    Post subject: Reply with quote

If not properly planned and executed you may have yourself a Problem as a result of a planned outage. But typically what you describe is considered a Change.
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