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ITIL :: View topic - Change Management Roles
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Change Management Roles

 
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eke
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Joined: Jun 04, 2014
Posts: 2

PostPosted: Wed Jun 04, 2014 10:31 pm    Post subject: Change Management Roles Reply with quote

Hi there all!

My first topic here.

We are about to implement a change process and we got a lot of questions but i will only ask one here now.

Is it possible for a small business to have several Change Managers? In my small world there are only one Change Manager and then a group of assosiates working with him. What can you call that small group? Change Coordinators? Change Administrators?

The setup is like this; We are 4 teams and every team has a team leader. Each and everyone of those team leaders are about to get the role Change Manager and i disagree with that.
The only reason they are getting the role of CM is because they can approve changes.

Any idea?

BR
Eke
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3293
Location: London, UK

PostPosted: Thu Jun 05, 2014 5:31 am    Post subject: Reply with quote

So you are going to have separate and different change management policies, processes, procedures and work instructions ?

What sort of idiot thought that one up ?
Seriously.

Did this idiot take any IT oriented IT Service Management courses - ITIL Foundation, CoBIT Foundation or pull this idiocy out of their ass.

Is each team lead a technical lead - say Windows, System, Network, Application - etc

Then they are MEMBERS of a Change Advisory Board - where they would provide input & approval to approve changes presented to the Change Advisory

There should be 1 IT Change mgmt policy - managed by A CHANGE MANAGER who enforces, manages and governs the introduction of changes to the Production environment.

The individual should not be a team lead for a tech team but should be reporting to the collective boss of all the teams.

The CM policy defines the scope and types of changes as well as managerial escalation when approvals don't go the way the requestor wants as well as an emergency change process - linked to the incident mgmt process

the process would define how the changes are presented, and the requirement thereof before the change meets the agenda criteria

There should be a release management who defines and governs how the changes are developed and tested before going to production.

I could write - 2 chapters about this.

Get ITIL Trained - foundation and RCV
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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eke
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Joined: Jun 04, 2014
Posts: 2

PostPosted: Thu Jun 05, 2014 4:44 pm    Post subject: Reply with quote

Hi Ukviking!

Thanks for your reply!

I think that this is as you mentioned, taken out of their ass Smile
Each team (win,lin,net,app) are lead by a team leader who also is a working member of that group, and each teamleader are supposed to be a Change Manager, at least that is what comapny management want.

My plan:
One CM and then give the team leaders authority to approve Significant changes.
But what shall we call those individuals or the group that have the authority to approve significant changes?

I think our change types will be, emergency, major, significant and standard.

Thanks,
Eke
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3293
Location: London, UK

PostPosted: Fri Jun 06, 2014 4:11 am    Post subject: Reply with quote

Eke,

The Change Manager approves the change request not the CAB Members.. They provide input and basically agree it is a good idea
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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