Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: Dick4087ig
New Today: 2
New Yesterday: 79
Overall: 149780

People Online:
Visitors: 52
Members: 2
Total: 54 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Mass SMS incident notification solution
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Mass SMS incident notification solution

 
Post new topic   Reply to topic    ITIL Forum Index -> Miscellaneous
View previous topic :: View next topic  
Author Message
sanjb
Newbie
Newbie


Joined: Jan 03, 2008
Posts: 3
Location: Newcastle upon Tyne

PostPosted: Thu Jan 03, 2008 8:21 pm    Post subject: Mass SMS incident notification solution Reply with quote

Hi,

I'm looking for a mass SMS tool for incident notifications and was wondering whether anyone has any experience or recommendations.

I don't mind whether it's web based or an application.

Any ideas?

Thanks

Sanj
Back to top
View user's profile
UrgentJensen
Senior Itiler


Joined: Feb 23, 2005
Posts: 458
Location: London

PostPosted: Fri Jan 04, 2008 1:21 am    Post subject: Reply with quote

Hi Sanj,

I implemented one of these in my last job and it worked quite well. I can't remember the name of it but I'll find out and let you know.

Pros:

Easy to implement.
Keeps people up to the minute.
Can keep your senior people informed (both IT and business side) and they like that sort of thing.

Cons/risks/considerations:

Costs a little but not too bad I think.
If the message is bad then it'll just undermine the Service Desk's reputation. It MUST be in a consistent format, quote the incident ref and be written in good English/French/Urdu etc.
It cannot be open to lots of people to use, only designated, reliable team members e.g. Service Desk Team Leader, and it must be built into the Incident Management process so people only receive messages at useful times.

Go for it.

Cheers,

Urgent
Back to top
View user's profile
sanjb
Newbie
Newbie


Joined: Jan 03, 2008
Posts: 3
Location: Newcastle upon Tyne

PostPosted: Fri Jan 04, 2008 7:31 am    Post subject: Reply with quote

Thanks for that, it's really helpful and definitely some valid points to consider.

The system will compliment a current email notification system so the format etc will be consistent and concise. There seem to be a lot of options available but I rather try something recommended by a pier.

I'd really appreciate it if you could find out the name of the system that you've previously used.

Sanj
Back to top
View user's profile
Mark-OLoughlin
Senior Itiler


Joined: Oct 12, 2007
Posts: 306
Location: Ireland

PostPosted: Fri Jan 04, 2008 8:18 am    Post subject: Reply with quote

Hi,

alarmpoint and telelert are to big tools. Take some configuring to get going. There are others but these come to mind. Have a search in google also to see some of the other options.
_________________
Mark O'Loughlin
ITSM / ITIL Consultant
Back to top
View user's profile
UrgentJensen
Senior Itiler


Joined: Feb 23, 2005
Posts: 458
Location: London

PostPosted: Mon Jan 07, 2008 7:15 pm    Post subject: Reply with quote

Sanj,

I tried to post the name of the service I used but message was removed - you can't advertise products on this site apparently.

I'm sure if you search on line you'll find one to suit your needs. Just ensure that if it's web based you have a resilient internet link otherwise how will you inform people if you can't access it yourself (learnt from painful experience!) .

Good luck,

Urgent
Back to top
View user's profile
sanjb
Newbie
Newbie


Joined: Jan 03, 2008
Posts: 3
Location: Newcastle upon Tyne

PostPosted: Mon Jan 07, 2008 9:31 pm    Post subject: Reply with quote

Thanks for the replies guys.

There seem to be a few free trails available so I'll test a few before making a decision.

Thanks again.

Sanj
Back to top
View user's profile
cjmt
Itiler


Joined: Mar 14, 2008
Posts: 32
Location: Porto, PO.

PostPosted: Wed Mar 19, 2008 10:55 pm    Post subject: Reply with quote

Hi.
Have you reached a solution? Did use any free tool?
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Miscellaneous All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.