Posted: Thu Jan 03, 2008 9:53 pm Post subject: Change Trigger
Happy new year to you all first of all.
Now ive settled back into work its time i pulled my finger out on the change management process.
My first port of call is going to be creating a procedure for when a change is required. Now i understand that this would vary from company to company but i was just hoping for some direction.
We currently only change manage IT activities. We require a change record for: A. Planned maintenance / enhancements. B. Incident resolution whereby the resolution will negatively impact the service. What else would you include in a document detailing "what requires a change record"??
Im trying to word this without sounding daft, i understand change management however i just wonered how other people approach this so am trying to ask an open question.
Joined: Sep 16, 2006 Posts: 3311 Location: London, UK
Posted: Thu Jan 03, 2008 9:58 pm Post subject:
Have you looked into the Blue book ?
The definition of a change says it all
Change The addition, modification or removal of approved, supported or baselined hardware, network, software, application, environment, system, desktop build or associated documentation. _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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