Posted: Thu Jan 03, 2008 9:53 pm Post subject: Change Trigger
Happy new year to you all first of all.
Now ive settled back into work its time i pulled my finger out on the change management process.
My first port of call is going to be creating a procedure for when a change is required. Now i understand that this would vary from company to company but i was just hoping for some direction.
We currently only change manage IT activities. We require a change record for: A. Planned maintenance / enhancements. B. Incident resolution whereby the resolution will negatively impact the service. What else would you include in a document detailing "what requires a change record"??
Im trying to word this without sounding daft, i understand change management however i just wonered how other people approach this so am trying to ask an open question.
Joined: Sep 16, 2006 Posts: 3507 Location: London, UK
Posted: Thu Jan 03, 2008 9:58 pm Post subject:
Have you looked into the Blue book ?
The definition of a change says it all
Change The addition, modification or removal of approved, supported or baselined hardware, network, software, application, environment, system, desktop build or associated documentation. _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum