Posted: Wed Jan 09, 2008 11:29 pm Post subject: Emergency Change Process
My name is Ailton Teixeira and now I am in charge of Americas Change Manager. This is my first time here and I am looking for any help regarding the Emergency Change Process (Documentation, Flow, presentation) where I can review and posteriorly add in our current Change Management Process.
Joined: Oct 26, 2007 Posts: 295 Location: Calgary, Canada
Posted: Thu Jan 10, 2008 2:36 am Post subject:
your procedures for emergency change might be slightly different than your regular change process. In the organizations where we've implemented change the main concern about emergency changes is the response and resolution time. Hence less "red tape" is required to ensure emergency issues are resolved quickly and without introducing new incidents.
That being said you still need to control EC's very tightly and I would recommend that there is a EC Coordinator role in place (could be done by a Change Manager) to ensure proper implementation of emergency changes.
From experience, most organizations will cut on testing (not eliminate, but only do the bare minimum to ensure functionality and operability) and proper review by a full CAB.
But I really need any documentation regarding Emergency changes, we need add one specific topic in our current Change Management process due the lack of one escalation process and sometimes there is not how to measure the impact caused by downtime windows in the shopfloor.
I expect some specific documentation with simple flowchart for emergency change.
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