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ITIL :: View topic - Implementing Emergency Change Process
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Implementing Emergency Change Process

 
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CaddyGolf
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Joined: Jan 18, 2008
Posts: 2
Location: Virginia

PostPosted: Sat Jan 19, 2008 3:01 am    Post subject: Implementing Emergency Change Process Reply with quote

I'm currently working on an Enterprise Emergency Change Process and was wondering if anyone might have a sample flow chart.

We have already created the emergency change process, but we would like to come from the enterprise viewpoint.

Any recommendations?
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Timo
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Joined: Oct 26, 2007
Posts: 295
Location: Calgary, Canada

PostPosted: Sat Jan 19, 2008 3:29 am    Post subject: Reply with quote

I my mind anybody's chart my not really suit your needs as there could be some variations in implementing the process.

If you want a generic high level model ITIL book has one. For enterprise level changes your flowchart (at high level) probably won't be any different from non-enterprise wide changes. The process document would need to outline all the contacts and escalations points if the model for enterprise wide em. changes is different from non-enterprise wide.

Michael
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CaddyGolf
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Joined: Jan 18, 2008
Posts: 2
Location: Virginia

PostPosted: Sat Jan 19, 2008 3:49 am    Post subject: Reply with quote

Thank you Timo for a timely response.

I agree that there will always be variations in implementing processes. I knew there wouldn't be that big of a difference. Just wanted to check and see if anyone in the forum had ever came across something like this.
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AndyW
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Joined: Feb 14, 2008
Posts: 77

PostPosted: Mon Mar 31, 2008 10:42 pm    Post subject: Reply with quote

Hi,
I'm curious can you please specify which ITIL V3 book contains the flow chart example for CHG.

cheers,
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m_croon
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Joined: Aug 11, 2006
Posts: 262
Location: Netherlands

PostPosted: Mon Mar 31, 2008 11:20 pm    Post subject: Reply with quote

Have a look at the service transition book, page 42 and further (you'll find a flow on page 49 / 50).
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