Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: WOCJ
New Today: 56
New Yesterday: 72
Overall: 143803

People Online:
Visitors: 43
Members: 1
Total: 44 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Combined role of configuration/change manager?
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Combined role of configuration/change manager?

 
Post new topic   Reply to topic    ITIL Forum Index -> Configuration Management
View previous topic :: View next topic  
Author Message
livesleepitil
Newbie
Newbie


Joined: Dec 11, 2007
Posts: 9

PostPosted: Tue Jan 22, 2008 12:55 am    Post subject: Combined role of configuration/change manager? Reply with quote

Hi all,

Is it feasible to have a combined role of configuration/change manager?

Thanks
Back to top
View user's profile
Ed
Senior Itiler


Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Tue Jan 22, 2008 1:28 am    Post subject: Reply with quote

Not really the best way forward, but many small companies do this . At least the disciplines are complementary.

Regards

Ed
Back to top
View user's profile
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3307
Location: London, UK

PostPosted: Tue Jan 22, 2008 2:15 am    Post subject: Reply with quote

As a change manager, I can say that that being responsible for Configuration and change at the same time can be a bit of a struggle - especially if neither process is in place at all.

The 3 processes - Change, Configuration and Release go well to gether for a management team

You need at least a config librarian / data master who is DB oriented and very pedantic and ordered

Like the clerk at the state office where you trying to turn in a form and they dont like the spelling in some words

As change feeds into configuration mgmt (ie the cmdb) using release, the roles for the 3 can be done by 1 person with some help - assistants or clerks that can take soem duties
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
Mark-OLoughlin
Senior Itiler


Joined: Oct 12, 2007
Posts: 306
Location: Ireland

PostPosted: Tue Jan 22, 2008 2:59 am    Post subject: Reply with quote

Hi,

it can be done but there will can be a conflict of interests between the two. SMall org's may do it. If you planning an audit it can be an issue unless you have clear boundaries set.
_________________
Mark O'Loughlin
ITSM / ITIL Consultant
Back to top
View user's profile
UrgentJensen
Senior Itiler


Joined: Feb 23, 2005
Posts: 458
Location: London

PostPosted: Tue Jan 22, 2008 7:32 pm    Post subject: Reply with quote

Hi livesleepitil,

Don't get hung up on seeing roles in the books and then feeling you need to apply them to your organisation. ITIL is a best practice 'pick n mix' so you take as much or as little as appropriate in relation to your organisation's requirements.

Anyone who says you must have someone for each ITIL management role probably hasn't actually run an IT department or has the luxury of a cash rich and overly generous board.

In time, by developing your processes in small chunks, they'll become sophisticated enough that they may require dedicated managers/supporting staff.

But to answer the question 'is it feasible'? Well yes, because you design the role(s) as you (and your org) see fit to run the processes. Then by determinining the reporting against the two processes you can measure the effectiveness of the individual(s) undertaking those roles.

You might find it works and offers you a nice rounded function in your department, or you might find it's overwhelming or leads to conflicting interests. But that's going to be defined in the job spec so it's all about the practical management of expectations. Everything else is just pedantic text book theory...

Urgent
Back to top
View user's profile
Mark-OLoughlin
Senior Itiler


Joined: Oct 12, 2007
Posts: 306
Location: Ireland

PostPosted: Tue Jan 22, 2008 7:55 pm    Post subject: Reply with quote

Hi,

I owned 4 processes and managed then at the some time once (not boasting). It cna be done and in smaller teams is sometimes required if you dont have the bodies. However if you want to look at ISO20000 certification (I don't think you are there yet) you will find conflicts of interest which you have to address.

Look to see if any other team members can take on a role but as mentioned above they can be done by the same people.
_________________
Mark O'Loughlin
ITSM / ITIL Consultant
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Configuration Management All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.