Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: Irwin84V51
New Today: 17
New Yesterday: 37
Overall: 231702

People Online:
Visitors: 120
Members: 1
Total: 121 .



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - ITIL Glossary problems
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

ITIL Glossary problems
Goto page Previous  1, 2
Post new topic   Reply to topic    ITIL Forum Index -> Miscellaneous
View previous topic :: View next topic  
Author Message
Senior Itiler

Joined: Sep 16, 2006
Posts: 3597
Location: London, UK

PostPosted: Mon Feb 25, 2008 10:27 pm    Post subject: Reply with quote

No Juice No Peas... wait

no juice no peas

liz, not to capitalize on the making this thread a lower case issue rather than an upper case issue but i think sue and i agree this issue should be formated properly as well as indexed

man.. it is terrible trying to find spelling puns without spliting your infinitive or dangling the modifier but...

i hope sharon taylor gets the glossary item below

ukviking - eats, shoots and leaves
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
Senior Itiler

Joined: May 25, 2007
Posts: 105
Location: USA

PostPosted: Tue Apr 01, 2008 12:49 am    Post subject: Would the "real" V2 Glossary please stand up Reply with quote

We are implementing ITIL v2. We do not plan to implement V3 at this time. The definitions in the "official" V2 glossary (at best-management-practice [dot] com) are the V3 definitions.

Definition of Incident:
From the "official" V2 glossary:
(Incident Management) An unplanned interruption to an IT Service or reduction in the Quality of an IT Service. Any event which could affect an IT Service in the future is also an Incident. For example Failure of one disk from a mirror set. See Incident Management, Incident Record.

From the Blue Book (Service Support):
An event which is not part of the standard operation of a service and which causes, or may cause, an interruption to, or a reduction in, the quality of that service.

Although the two definitions are mean basically the same thing, it is confusing for some of our team members who are studying the blue book. I'm writing policy and procedure docs and the correct definitions for the version we're implementing would be helpful.

Did anyone save the "real" V2 glossary? Could you post it somewhere or email it to me? Thanks! P.S. I have emailed the ITIL editor.
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Miscellaneous All times are GMT + 10 Hours
Goto page Previous  1, 2
Page 2 of 2

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.