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ITIL :: View topic - Known Problem
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Known Problem

 
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Liono
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Joined: Jan 05, 2008
Posts: 12

PostPosted: Fri Feb 01, 2008 10:11 pm    Post subject: Known Problem Reply with quote

Is there anything as a Known Problem and if so what would be its definition and how does it align with a Known Error or are they the same thing?

I have heard the terminlolgy of a Known Problem but how would it align within ITIL?
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3296
Location: London, UK

PostPosted: Fri Feb 01, 2008 11:58 pm    Post subject: Reply with quote

Liono,

There is a Known Error, Problem and Incident

Please look at the thread in ITIL Discussion called
What defines a Problem.

I explain the difference
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Change Management is POWER & CONTROL. /....evil laughter
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johnbriggs
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Joined: Jan 24, 2008
Posts: 2
Location: Atlanta, GA

PostPosted: Sat Feb 02, 2008 6:00 am    Post subject: Known Problem Reply with quote

Hello Liono,

Like UKViking stated, there is a Known Error. I have never heard of a Known Problem. Do you have an example of how you have heard it used? Just curious as to how people refer to it as I've never heard it in any ITIL discussions.
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paulfixter
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Joined: Dec 22, 2008
Posts: 36
Location: Wakefield, West Yorkshire, UK

PostPosted: Wed Feb 18, 2009 1:09 am    Post subject: Reply with quote

I like to think of a "Known Problem" as an Oxymoron.
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3296
Location: London, UK

PostPosted: Wed Feb 18, 2009 1:22 am    Post subject: Reply with quote

Actually a Known Problem is Microsoft
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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asrilrm
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Joined: Oct 07, 2007
Posts: 441
Location: Jakarta, INA

PostPosted: Wed Feb 18, 2009 10:38 am    Post subject: Reply with quote

and spam and spammers
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Thu Feb 19, 2009 1:29 am    Post subject: Reply with quote

A known problem is a problem for which there is a formal problem record and for which the underlying cause has not been removed or otherwise addressed, thus allowing the problem record to be formally closed.

A known error is a formally recorded defect in the system and is typically related to a problem record. This relationship will be mandatory if the Problem Management policy requires it to be so.
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