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ITIL :: View topic - Why Change Management ?
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Why Change Management ?

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Joined: Feb 10, 2008
Posts: 1

PostPosted: Mon Feb 11, 2008 1:59 pm    Post subject: Why Change Management ? Reply with quote

Hi everyone,

I'm an ITIL Service Manager in New Zealand and am researching why IT departments should implement ITIL Change Management (for presentation to company senior execs).

What I need is some hard facts and statistics on the reasons......not the standard benefits such as "reduce incidents, less rework etc";

E.g. "Over the 650 companies surveyed who have implemented Change Management, incidents have reduced by x% over a y period"

Any references to research material would be greatly appreciated

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Joined: Sep 15, 2006
Posts: 22

PostPosted: Mon Feb 11, 2008 11:11 pm    Post subject: Reply with quote


[Deleted] - No links please (Admin)

Covers not just ITIL Change Management but Business\People Change Management.
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Senior Itiler

Joined: Sep 16, 2006
Posts: 3597
Location: London, UK

PostPosted: Tue Feb 12, 2008 1:12 am    Post subject: Reply with quote

itsmf should have data on that as well in their magazines

if you are member you be able to see the old one

in addition, gartner would have studies

on the corrolary. you can also use news itesm where poor change management or no change management has caused problems for users

1 - barclays bank - BST to GMT screwup
2 - ISP - Hawaii Oct 2007 - router change which was not planned caused major outage - Honolulu star bulletin or advertiser
3 - SQL slammer worm attack. because change to implement patch for amny company did not get done

John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Joined: Nov 21, 2007
Posts: 13

PostPosted: Thu Feb 14, 2008 1:54 pm    Post subject: Reply with quote

I can add one of those horror stories to that list

2007 - Australia: Australian Stock exchange lost close to 4 Billions Dollars due to an unauthorised change to the stock exchange bulletin board. The change caused the board to freeze, thus causing panic with the traders and eventuated in a mad panic selling of stocks.

I am sure you could find the article on Google.
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