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ITIL :: View topic - ItSM a new frontier for me
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ItSM a new frontier for me

 
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techguru
Newbie
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Joined: Feb 11, 2008
Posts: 1

PostPosted: Tue Feb 12, 2008 2:59 pm    Post subject: ItSM a new frontier for me Reply with quote

Hi all
I request all forum member to give advice whether doing ITSM V3 worthwhile. i am certified MCSE 2003 security . soon i will beflying to australa for job. do itsm has a good carrer in australia
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UrgentJensen
Senior Itiler


Joined: Feb 23, 2005
Posts: 458
Location: London

PostPosted: Tue Feb 12, 2008 7:09 pm    Post subject: Reply with quote

Hello techguru,

Is ITIL v3 worthwhile? Well, if you wish to stay techincal then it's worth understanding the broad structure and that should be enough. ITIL is not technical so an MCSE is not directly beneficial.

But if you've already got a job in service management lined up, and don't know anything about it, then do some reading up - FAST!

There's lots of info on this site if you take the time to look around. Alternatively just book yourself on a course asap.

Good luck,

UJ
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3298
Location: London, UK

PostPosted: Tue Feb 12, 2008 7:15 pm    Post subject: Reply with quote

sigh. Not again.

posting the same question in multiple rooms

Look techguru. ITIL is a IT Best Practice.

V2 focused on the IT Operational issues and contrates the management of IT into 2 separate areas - support and deilvery

V3 focuses on ALL aspects of IT - operations, planning, project etc. It divides the areas into 5 separate area. Each covering an aspect of IT
Transition, operations etc

I personally prefer v2 but ITIL is ITIL.

If you are in IT and are going to be team lead, mgmt etc you shoudl ahve exposure to all the practices that impact on IT. COBIT, ITIL, CMMI, PMP, PRINCE2, SAS70, ISO20000, ISO27001, etc

Whether you get deep into the practices iis determinate on what your role is and your interest / work / etc

As to how ITIL Australia is.. check out the itsmf site
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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ITILadmin
Senior Itiler


Joined: Oct 19, 2004
Posts: 167

PostPosted: Tue Feb 12, 2008 7:24 pm    Post subject: Reply with quote

UKVIKING wrote:
sigh. Not again.

posting the same question in multiple rooms


We have delivered the same fate to hist account as the last guy.
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