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ITIL :: View topic - ITIL's book for Change Management
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ITIL's book for Change Management

 
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mg10_86
Itiler


Joined: Jan 21, 2008
Posts: 21
Location: Canada

PostPosted: Thu Feb 14, 2008 1:22 am    Post subject: ITIL's book for Change Management Reply with quote

Sorry if this has been posted somewhere else, I could not find anything similar.

I got the Service Operation book hoping that it was going to help me in my internship as a Change Management staff. Unfortunately, the Service Operation book does not have much CM content.

Should I get the Service Transition book? Note that I am a student and spending +$150 for a book is a lot Embarassed.
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3305
Location: London, UK

PostPosted: Thu Feb 14, 2008 2:03 am    Post subject: Reply with quote

Usually the company has bought a set of the v2 and/or v3 ITILbooks

The v2 books would have been a better purchase i think but regardless
the books are an investment not a waste of money

Get the Service Support book v2 vice the V3 Service Transition
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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UrgentJensen
Senior Itiler


Joined: Feb 23, 2005
Posts: 458
Location: London

PostPosted: Thu Feb 14, 2008 2:05 am    Post subject: Reply with quote

Unfortunate mistake, but yes the change management stuff is covered under service transition.

If you haven't left coffee rings all over the Ops book you could probably get a fair bit back via amazon or similar.

Is it worth getting? Depends what grade you want to get... Very Happy

Seriously it's worth looking at because the Change Management process links into other areas quite heavily, it's not a stand-alone process, so you might be able to find areas to exploit and add value in your internship.

Good luck,

Urgent
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mg10_86
Itiler


Joined: Jan 21, 2008
Posts: 21
Location: Canada

PostPosted: Wed Feb 20, 2008 7:53 am    Post subject: Reply with quote

Thank you for your replies.

I will get the Service Support v2. I am looking to get the PDF version, but it seems that there is no PDF version for the v2 books (am I right?).
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UrgentJensen
Senior Itiler


Joined: Feb 23, 2005
Posts: 458
Location: London

PostPosted: Tue Feb 26, 2008 12:56 am    Post subject: Reply with quote

PDF version? I don't know...
_________________
Did I just say that out loud?

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Mark-OLoughlin
Senior Itiler


Joined: Oct 12, 2007
Posts: 306
Location: Ireland

PostPosted: Tue Feb 26, 2008 2:54 am    Post subject: Reply with quote

Hi,

there should be a .pdf version of the SS and SD books at least for V2. I believe that the can cost 2-3 times more that the hardcopies. Contact the TSO and see if they provide pdf's
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Mark O'Loughlin
ITSM / ITIL Consultant
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mg10_86
Itiler


Joined: Jan 21, 2008
Posts: 21
Location: Canada

PostPosted: Tue Feb 26, 2008 8:31 am    Post subject: Reply with quote

Thank you guys for your posts.

I finally bought the blue book V2. It will arrive in 1 week.

Thanks to this forum I am about to implement an idea I learned here. I owe you guys a beer (only if I pass my internship).
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