The Itil Community Forum Forums-viewtopic-Tracking Process failures in PM


Create an account	Home · Topics · Downloads · Your Account · Submit News · Top 10

Modules

· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Languages

Select Interface Language:

Major ITIL Portals

For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources

Service related resources
Service Level Agreement
Outsourcing

Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.

The Itil Community Forum: Forums

ITIL :: View topic - Tracking Process failures in PM

Forum FAQ

Usergroups

Profile

Tracking Process failures in PM

ITIL Forum Index -> Problem Management

View previous topic :: View next topic

Author

Message

GEO
Newbie
Newbie

Joined: Jun 13, 2007
Posts: 3

Posted: Tue Feb 19, 2008 12:08 am Post subject: Tracking Process failures in PM

I think I saw a thread on this in this forum but can't find it again so apologies if I'm repeating a question already answered. When a process fails, the procedure for determining "why" can be very similar to RCA on a Problem Record. So close that we've thought about tracking these failures in our Problem Management tool. Is anyone currently doing this (Its not the 'norm" but makes sense to us)? What CTIs have you created? Any reasons as to why this may not be a good idea? Looking forward to your responses.

Display posts from previous:

	ITIL Forum Index -> Problem Management	All times are GMT + 10 Hours
Page 1 of 1

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem, sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops © 2003 http://www.nukecops.com

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.