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ITIL :: View topic - Middle of the Pack Incident Management System
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Middle of the Pack Incident Management System

 
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sevensilly
Newbie
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Joined: Jul 20, 2007
Posts: 4

PostPosted: Tue Feb 19, 2008 12:42 am    Post subject: Middle of the Pack Incident Management System Reply with quote

Hi All,

I apologize in advance if this is the wrong forum to post in.

I'm looking for recommendations on a middle of the pack incident management tool. I'm looking for something in between Remedy or Pergrine (which would be overkill) and an Access database (being too primitive).

User base is approximately 8k to 20k with the support scope being only one product.

Thanks in advance.
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3544
Location: London, UK

PostPosted: Tue Feb 19, 2008 1:37 am    Post subject: Reply with quote

check through the old posts in this thread .. some onemetnioned some small tools in refernece to tool sets

you will have to plow through
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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