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ITIL :: View topic - Documenting Incident Management
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Documenting Incident Management

 
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ireen_sl
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Joined: Feb 10, 2008
Posts: 9
Location: Bangladesh

PostPosted: Tue Feb 19, 2008 8:31 pm    Post subject: Documenting Incident Management Reply with quote

If I would like to start documentation and implementation for Incident Management -

1. How long it might take actually for each ?
2. Where to find any sample documentation for incident management ?
3. For incident management- only ITIL V3 foundation level knowledge is enough ?
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Ireen Sultana
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International Turnkey Systems
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Mark-OLoughlin
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Joined: Oct 12, 2007
Posts: 306
Location: Ireland

PostPosted: Wed Feb 20, 2008 5:34 am    Post subject: Reply with quote

Have a look at either V2 or V3 for sample process and what you should expect to include in the process
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