Preventative measure Vs Corrective Action

[Liono]

Does anyone differentiate between the above two and made a list of Peventative measures being classed as risk reduction or minimising Impact of Incidents, Where Housekeeping under headings of Process, People & Tools (Network, Software & Hardware) against similar headings for Corrective Actions?

[UKVIKING]

corrective actions usually mean reactive mode when things break

preventative actions are those you take to keep corrective actions from being needed

for example

single points of failure
out of support software
out of support hardware
license expiration
out of data architecture
non standard installation / naming converntions / software versions etc

these are the first things i would look for preventative
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[Liono]

I would view those as more possible causes or symptoms rather than Preventative measures.

[UKVIKING]

Liono

Proactive problem management would look at those items that i listed to find things before some thing happpened where that item was part of the root cause

for example

Wintel O/S 4.x, = obsolete
associated h/w = obsolete as the system speed etc

custom application based on wintel O/S 4.x will have failures that relate to the architecture and o/s etc

if they try to upgrade the application w/o upgrading the underlying systems., the new version may not work on the old arch

proactive pm should highlight that

also, look to see what equipment, services, have had more 'incidents / problems' than others
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter