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ITIL :: View topic - Policy writing
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Policy writing

 
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lj_180
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Joined: Nov 07, 2007
Posts: 31
Location: Jersey, C.I.

PostPosted: Thu Feb 28, 2008 2:47 am    Post subject: Policy writing Reply with quote

Hey all,

I hope this is the right forum for this, but can anyone recommend a good book\resource for improving\learning policy writing?


Thanks in advance,
Davey
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Skinnera
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Joined: May 07, 2005
Posts: 121
Location: UK

PostPosted: Thu Feb 28, 2008 5:35 am    Post subject: Reply with quote

Hi Davey,

I think a good grasp of the English language (or whethever your primary language is), being able to clearly & simply express yourself, and way of thinking that orders things in a logical way is probably all you need for good policy writing.

If it works for you and your org, it doesn't matter if it looks nothing like anyone else's or a 'standard'. Smile
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ManicMiner
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Joined: Oct 15, 2007
Posts: 3
Location: London

PostPosted: Thu Feb 28, 2008 8:33 pm    Post subject: Reply with quote

Skinnera's final line is worth picking up on.

You should agree with your organisation what is in the scope of policies, procedures etc.

So far all the books I've seen on the subject have been over wordy and more about producing a lot of pages then a succinct policy.
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lj_180
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Joined: Nov 07, 2007
Posts: 31
Location: Jersey, C.I.

PostPosted: Thu Feb 28, 2008 8:40 pm    Post subject: Reply with quote

Thanks for your replies. I think it was more of a resource for where to start with writing policies in general I was after. I understand what you are both saying, but - and I am guessing here - I would have thought there are general "templates" for what a policy should look like? My organisation is quite immature when it comes to policies and procedures, so examples are hard to come by and and a little "shoddy" to say the least.


Davey
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Thu Feb 28, 2008 9:11 pm    Post subject: Reply with quote

So what you are saying is that there is no corporate standards for documents - no policy on policies

do a yahoo search on user acceptance policy or access policys look to universities

i found they usually post their internet use policy on line
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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rpmason
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Joined: May 25, 2007
Posts: 105
Location: USA

PostPosted: Fri Feb 29, 2008 1:31 am    Post subject: Re: Policy writing Reply with quote

lj_180 wrote:
I hope this is the right forum for this, but can anyone recommend a good book\resource for improving\learning policy writing?

Davey, I recommend Stephen Page's books at www dot companymanuals dot com.

Although he concentrates on administrative policies, you can extrapolate it to your policy, process and procedure needs. He has a lot of good advice and a template -- great for those not sure how to organize the information. Although I've been a tech writer for 25 years, I bought them because I'm in my first foray into policy and process writing -- the topic: ITSM, of course.)

He sent the documents I purchased as pdfs over email and you can back them up and print them.

I hunted around his site and found a page where I got a better discount than the front page advertises something like all 4 books for the price of 2 and a smidge more. Hope this helps.
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lj_180
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Joined: Nov 07, 2007
Posts: 31
Location: Jersey, C.I.

PostPosted: Fri Feb 29, 2008 1:46 am    Post subject: Reply with quote

Hi,

Thanks for the recommendation, rpmason. Much appreciated.

Also, John, thank you for yours too. I have had a look using your suggestions and have found some good examples.


Davey
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