Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

THE ITIL BOOKS

The five ITIL books can be obtained directly from the publisher's website:
HERE

Or as downloadable PDFs: HERE

Current Membership

Latest: KelliWaite
New Today: 83
New Yesterday: 69
Overall: 212319

People Online:
Visitors: 140
Members: 0
Total: 140

Login
Nickname

Password

Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Search



Languages
Select Interface Language:


Advertising
Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - Workaround with RFC??
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Workaround with RFC??

 
Post new topic   Reply to topic    ITIL Forum Index -> Problem Management
View previous topic :: View next topic  
Author Message
mamor
Newbie
Newbie


Joined: Dec 12, 2007
Posts: 6

PostPosted: Fri Feb 29, 2008 5:00 am    Post subject: Workaround with RFC?? Reply with quote

Hi;

Is it possible or at least efficient to create an RFC for implementing a Workaround?
Or is the RFC just and only for definitive solutions?

Thanks
Back to top
View user's profile
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3567
Location: London, UK

PostPosted: Fri Feb 29, 2008 6:09 am    Post subject: Reply with quote

It depends

Is the work around a change in a configuration in a device that would be controlled in a CMDB as a CI ?
then yes
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
mamor
Newbie
Newbie


Joined: Dec 12, 2007
Posts: 6

PostPosted: Fri Feb 29, 2008 6:52 am    Post subject: Reply with quote

But most tools, if not all, dpn't allow you to attach more than one RFc per Problem???
Back to top
View user's profile
mg10_86
Itiler


Joined: Jan 21, 2008
Posts: 21
Location: Canada

PostPosted: Fri Feb 29, 2008 6:57 am    Post subject: Reply with quote

Well, if your organization's IT policy allows a problem to have more than one RFC then you should customize your tool to do so.

Don't allow a tool dictate how you work.
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Problem Management All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.