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ITIL :: View topic - Change Control
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Change Control

 
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mnp123
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Joined: Dec 26, 2007
Posts: 24

PostPosted: Tue Mar 11, 2008 2:45 am    Post subject: Change Control Reply with quote

According to ITIL Change should be a control for all the CI's defined in CMDB. We are creating a process to update CMDB from Change Management process once the post-certification completed. Looks like no good industry tools are available to do a systematic update to CMDB once Post-Certification process completed in Change. Is anyone has accomplished this using their existing product? Question
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Skinnera
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Joined: May 07, 2005
Posts: 121
Location: UK

PostPosted: Tue Mar 11, 2008 8:42 pm    Post subject: Reply with quote

BMC Remedy with all its bells & whistles could do this couldn't it...? Confused
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Ed
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Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Tue Mar 11, 2008 10:29 pm    Post subject: Reply with quote

Hi Skinnera

According to BMC, Remedy can.

According to Frontrange, their ITSM also can.
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Ed
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mnp123
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Joined: Dec 26, 2007
Posts: 24

PostPosted: Tue Mar 11, 2008 11:35 pm    Post subject: Reply with quote

Hello. Thanks for the information. Their are lot of other products our in industry and looks like BMC is the only one with some maturity level. Sad
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue Mar 11, 2008 11:40 pm    Post subject: Reply with quote

I don't know for sure, but I would be surprised if Assyst was not fairly mature also.
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mnp123
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Joined: Dec 26, 2007
Posts: 24

PostPosted: Tue Mar 11, 2008 11:58 pm    Post subject: Reply with quote

What about HP Service Manager or IBM CCMDB?
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Ed
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Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Wed Mar 12, 2008 5:36 pm    Post subject: Reply with quote

I was in discussions with Axios about assyt's ability as late as the start of 2007. At that point it did not have an automatic update facility, but it was being planned in a future release. Check with Axios on this one. I suspect that they cannot do this at this point. Assyst does do most of things we wanted with regard to Change & Config, but an automatic update between the two was not one of them
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UrgentJensen
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Joined: Feb 23, 2005
Posts: 458
Location: London

PostPosted: Wed Mar 12, 2008 8:53 pm    Post subject: Reply with quote

Hi,

Can't work out whether you have a cmdb/service management tool already or looking for a new one. If the latter...

Having been through the selection process myself it's worth pointing out that there are a decent amount of products out there that will potentially fulfill your requirements.

If you haven't already then I'd strongly advise you to check Gartner's 'Magic Quadrangles' to get a fix on the front runners. Once you've got a short list the best thing to do is get them to come in and demonstrate the functionality. If they can't do it there and then, negotiate some kind of precontractual 'proof of concept testing' until you know for sure.

Cheers,

UJ
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