I would have to say none of the above are CIs. A CI is hardware, software, or documentation that is kept in a controlled state using the Change Management process. Would you use the Change Management process to approve changes to:
I believe that ITIL (in paticular a trainers view) can casue some confusuin here. I have sat in a class where a trainer has stated that all of the below are CI's in the CMDB. I argued the people thing and was told from an exam point of view this is correct.
I argued that these coul dbe items in a Service Management tool but the argument kept coming back to the CMDB being made up of many dofferent data sources and the data in the SM tool (similar to the below)was considered CI's.
While I hold a differing view in the real world, I had to take this view for exams. Apologies if I have confused the issue for you.
3.An Incident Ticket No/
4.Offshore Management Centre.
5.Building. _________________ Mark O'Loughlin
ITSM / ITIL Consultant
I agee with Mark's trainer that all of the below are CI's.
We all understand the importance of CMDB and while designing the scope of CI's, attributes and relations, we keep in mind the utility of the data.
All the below mentioned CI's relate to each other in various ways which might be helpfull in generating reports and analyze IT service performance.
We can easily recollect various IT problems that arise due to environmental changes, so building and offshore centre have a valid relation with ticket, call and staff.
Don't forget, ITIL is a public framework i.e pre-validated in diverse environments and situations. It upto to us to broaden the perspective and then review.
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