Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.
NOTE: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
Search
Languages
Select Interface Language:
Advertising
Please contact us via the feedback page to discuss advertising rates.
The Itil Community Forum: Forums
ITIL :: View topic - Service Catalog & Non-requestable services
Joined: Mar 25, 2008 Posts: 2 Location: Norcross, GA
Posted: Wed Mar 26, 2008 9:48 pm Post subject: Service Catalog & Non-requestable services
We have a situation where managment wants to build a Service Catalog to include both requestable and non-requestable services. They want the non-requestable services in it because they plan to build OLAs around them.
A non-requestable service would be something that the IT organization does, but it is not requested. For instance, managing the network so that it is available 99% of the time. Since this isn't requestable it really doesn't belong in our SRM (Service Request Mgmt) system.
We have BMC's ITSM suite for Change, CMDB, SRM, SLM, etc.
Is there a standalone tool - or one that we can integrate that would help us manage this?
Has anyone else included non-requestable services in their catalog?
yes I see the non-requestable items as the IT Systems that make up Busines Services and would generally wrap an OLA around them as you as proposing. The need to Busines Services to be linked to IT Systems is as important s relating CI's to one another. _________________ Mark O'Loughlin
ITSM / ITIL Consultant
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Forum FAQ
Search
Usergroups
Profile
Log in to check your private messages
Log in
