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ITIL :: View topic - Configuration Dashboard/Scorecard
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Configuration Dashboard/Scorecard

 
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mnp123
Itiler


Joined: Dec 26, 2007
Posts: 24

PostPosted: Tue Mar 11, 2008 3:21 am    Post subject: Configuration Dashboard/Scorecard Reply with quote

I am trying to put Scorecard/Dashboard for our Configuration Process. We are in the process of integrating Change and Config process. What kind of KPI's I can include in Scorecard/Dashboard? My plan is to include the followings.

1. Configuration Management Process maturity
2. # of CI's entered in CMDB each month
3. # of CI's in error
4. # of CI's audited

I am sure once we have integration of Change and Config finished we can also provide
1. Reduction in Change failure
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Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue Mar 11, 2008 9:59 pm    Post subject: Reply with quote

Hi,

the first answer is that KPIs are things that are important to the monitoring and reviewing of your services and they are things you can do something about based on the measures you have taken. So KPIs derive from the needs of your monitoring and review processes.

My second answer is to look in itlibrarydotorg for some ideas.
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