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ITIL :: View topic - Pre reading for ITIL Masters course
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Pre reading for ITIL Masters course

 
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kiwiblue
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Joined: Oct 31, 2004
Posts: 1
PostPosted: Mon Nov 01, 2004 1:39 pm    Post subject: Pre reading for ITIL Masters course Reply with quote
Hi folks

I am going through the ITIL Masters (Manager) course early in the new year. As an old IT dinosaur (from the mainframe era) a lot of this stuff was motherhood and apple pie but I would like to do some pre reading in preparation.

Any suggestions as to where the best place to go to find good reading material would be appreciated.

Regards
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PostPosted: Fri Jan 07, 2005 6:40 am    Post subject: ITIL Masters Course Reply with quote
Based on my experience, I would recommend that you begin reading the books themselves as you will find that a read through of them will be of great benefit before the course. Also take notes as you read and re-read.

There are general articles available on any ITIL website that are also of benefit for additional clarification.

Good Luck!
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itil_asia
Itiler


Joined: Aug 31, 2004
Posts: 28
Location: South East Asia (Singapore, Malaysia, Thailand, Indonesia, Philippines)
PostPosted: Sat Jan 08, 2005 8:12 pm    Post subject: preparation Reply with quote
Read the Service Support/Delivery books.

Best after the reading, is to explain to someone, one process per day, during 30 minutes.
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