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ITIL :: View topic - Is logging an incident for every call necessary?
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Is logging an incident for every call necessary?
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UrgentJensen
Senior Itiler


Joined: Feb 23, 2005
Posts: 458
Location: London

PostPosted: Tue May 06, 2008 6:19 pm    Post subject: Reply with quote

Morning All,

I've been on the beach in Spain for the last week and have got the 'Glasgow tan': blue => white.

For those of you of a non British pursuasion that's about as brown as we Celts get.

Anyway, what were we talking about again? So mredekar you're proposing by linking child to parent calls you can keep the number of true incidents in perspective. Yes you can, it's all down to what you're trying to report anyway, I'd just state the obvious that the incidents also show number of customers/users effected right next to it in bold.

Ultimately you know what you're trying to tell your management, just be aware it's very easy to lose meaning if the stats aren't clear.

Hasta la pasta

UJ
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