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ITIL :: View topic - ITIL approved logging tool
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ITIL approved logging tool

 
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fto222
Newbie
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Joined: Apr 21, 2008
Posts: 3

PostPosted: Wed Apr 23, 2008 4:04 pm    Post subject: ITIL approved logging tool Reply with quote

Hello,

I remember when I was doing my foundation course there was a website you can go to find the ITIL compliant logging tools for the service desk.
Does any one know what the link is please?

And if it's not too much to ask if any one has used any on the list and what they thought please.

I noticed there were threads on some tools, but I am specifically interested in the ITIL compliant ones.

Thank you very much,
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3318
Location: London, UK

PostPosted: Wed Apr 23, 2008 6:21 pm    Post subject: Reply with quote

Arrrgh

There is no such thing as ITIL compliant tools

ITIL is the combination of process, people and tools

A tool can be ITIL oriented or based on the workflow of ITIL but the there aint no such thing as ITIL compliant

depsite what colored pachyderms and other say there aint no such thing

ITIL is not a standard

Marketing nimnuls probably thought that one up
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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UrgentJensen
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Joined: Feb 23, 2005
Posts: 458
Location: London

PostPosted: Wed Apr 23, 2008 7:24 pm    Post subject: Reply with quote

Viking,

I was writing the same thing but then couldn't be bothered to fini...

fto222,

Don't take it personally, it's just frustrating when we get asked this kind of question frequently and we just want to see people doing some research into what ITIL is before posting questions.

What your question implies is that you assume ITIL can be implemented via software alone and it's just another tick box to put a mark against. Now, I'm sure that's not what you meant and you're a lot more clued up than that, but that's how it comes across.

What are you looking to achieve exactly?

Cheers,


Urgent
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Did I just say that out loud?

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m_croon
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Joined: Aug 11, 2006
Posts: 262
Location: Netherlands

PostPosted: Wed Apr 23, 2008 9:07 pm    Post subject: Reply with quote

Hi,

Although I totally agree with John and UJ (there is no such thing as an ITIL compliant tool), there is a site which gives an overview of tooling, I think you refer to this site. Check toolselector <dot> kom. I have not used it myself recently so I cannot tell anything about the quality (you can see for yourself that they are sponsored).
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Doober
Itiler


Joined: Apr 04, 2008
Posts: 30

PostPosted: Tue Apr 29, 2008 6:37 am    Post subject: Reply with quote

m_croon wrote:
Although I totally agree with John and UJ (there is no such thing as an ITIL compliant tool), there is a site which gives an overview of tooling, I think you refer to this site. Check toolselector <dot> kom. I have not used it myself recently so I cannot tell anything about the quality (you can see for yourself that they are sponsored).


Toolselector is sponsored by HP. Just in case anyone is wondering about credibility. Wink
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m_croon
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Joined: Aug 11, 2006
Posts: 262
Location: Netherlands

PostPosted: Tue Apr 29, 2008 7:06 am    Post subject: Reply with quote

Doober wrote:
m_croon wrote:
Although I totally agree with John and UJ (there is no such thing as an ITIL compliant tool), there is a site which gives an overview of tooling, I think you refer to this site. Check toolselector <dot> kom. I have not used it myself recently so I cannot tell anything about the quality (you can see for yourself that they are sponsored).


Toolselector is sponsored by HP. Just in case anyone is wondering about credibility. Wink

Yep, and also by ManSystems, Axios, Mexon, Microsoft, CA, Axios etc.
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Doober
Itiler


Joined: Apr 04, 2008
Posts: 30

PostPosted: Wed Apr 30, 2008 5:12 am    Post subject: Reply with quote

m_croon wrote:
Yep, and also by ManSystems, Axios, Mexon, Microsoft, CA, Axios etc.


Heh. Don't mind me. Its just any time I see "HP" the alarms start going off. Bad mojo.
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