Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: JGooseber
New Today: 15
New Yesterday: 55
Overall: 139828

People Online:
Visitors: 68
Members: 2
Total: 70 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Storing Network Kit within Service Chain orientated CMDB
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Storing Network Kit within Service Chain orientated CMDB

 
Post new topic   Reply to topic    ITIL Forum Index -> Configuration Management
View previous topic :: View next topic  
Author Message
Jim82
Newbie
Newbie


Joined: Apr 28, 2008
Posts: 1

PostPosted: Mon Apr 28, 2008 10:27 pm    Post subject: Storing Network Kit within Service Chain orientated CMDB Reply with quote

Hi,

I'm a Change & Config analyst and my company are currently in the process of changing our Service delivery toolset inc change & config.

Our current CMDB includes information for software, server hardware and network hardware and whilst there are links between servers and switches, and servers and applications the CMDB structure isn't particularly consistent.

Within the new tool we're moving to the CMDB will be structured along the lines of service delivery chains. e.g. the service will be at the top of the chain with the software beneath and the hardware at the bottom of the chain.

Structuring a CMDB around service chains seems, from the research I've done, to be the most popular way to structure a CMDB currently. The problem I have is how we structure the network kit we have in our current CMDB as I've yet to come across anyone who manages a CMDB that is both service chain structured and contains networking equipment.

Which leads me on to my questions...

Does anyone here have a Service delivery chain structured CMDB and if so does it contain networking equipment? If it does how have you chosen to structure it in a usable and maintainable way? If not why did you choose not to store networking kit?

All advice greatly appreciated. Many thanks for your time!
Back to top
View user's profile
Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue Apr 29, 2008 4:12 am    Post subject: Reply with quote

Hi,

I have to admit that I have little hands on experience of a CMDB; my understanding is therefore a bit theoretical. But it had never occurred to me that it would be built with just one hierarchic structure. I would have have expected a service structure, a hardware server structure, a network structure, quite possibly an applications structure and maybe even a customer/user structure and possibly an organization skills and function structure, with relationship links established between them all.

Does software not allow this kind of real world representation? Or is it too complex to manage in practice?
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Back to top
View user's profile Send e-mail
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Configuration Management All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.