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ITIL :: View topic - ITIL V3 Exam not like the practice test
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ITIL V3 Exam not like the practice test
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ccbean
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Joined: May 01, 2008
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PostPosted: Fri May 02, 2008 12:02 am    Post subject: ITIL V3 Exam not like the practice test Reply with quote

I took the ITIL v3 exam yesterday, and I have a feeling that I did not pass. The questions were not like any of the practice exams I have taken.
Anyone have any tips for retaking this? I'm a mess over this!! Thanks
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3294
Location: London, UK

PostPosted: Fri May 02, 2008 12:47 am    Post subject: Reply with quote

ccbean,

did you take the course
did you merely buy/download practice tests
did you merely buy the self study guide book
did you buy the 5 books
how much time did you spend studying

i cant answer any questions w/o some context

but

if you had taken the course, you would have know what materials
if you had merely bought practice tests and study guide and expected to pass... sigh...

the foundation course costs here in the UK 1000 plus exam (roughly) estimate

the managers course is roughly 2000 per week 2 week course

if you dont spend the time, you dont pass
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Realmadhatter
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Joined: Sep 22, 2008
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PostPosted: Mon Sep 29, 2008 6:21 am    Post subject: v3 test Reply with quote

I must confess that I have taken the v3 test several timess and failed by the least 2 questions. Because i am a contractor and have only 30 days to take the test and pass to keep my position, I had to do it on my own. I was given a study guide (for version 20 but have to take the v3 test, so I purchased an ITil official Accredited publisher version 3 book online and have studied it. For 3 weeks straight. I took the test initially and failed it miserably, I since have brought my score up and have no been able to bring it over 60%. I am not asking for answers but realistic help on how and what to concentrate on in this book. The name of the book is passing your itil foundation Exam - Study aid from the Official Publisher of ITil Between the book and the exams I have spent alot of money. This is not about the money, it is about the time I have left to understan itil. I am 1st support Service desk and wanting to retire in the next couple of years. I have over 26 years in Customer Support in a major company. I find myself trying to survive for a couple of more years and do a good job with the time I have left to work I do need some serious help and advice on what to do from here. I have read this book over and over, but the questions are sometimes I think off the wall Also , even if i lose my job because i could not pass the test, i still plan on working on passing it. I won't let this beat me. Anybody out there that can give some advice. I don't want to give up.
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DYbeach
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Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Mon Sep 29, 2008 9:45 am    Post subject: Reply with quote

Mate, just find the money. Borrow it if you have to.

Do the course. Just pretend you are the only one there. Be a sponge. If there is anything you don't understand, ask. Don't worry about upsetting the other participants. Mummy and Daddy, sorry their employers have probably paid for them to sit there.

The people running the course want you to pass. People passing makes them look good.

Just do it. It will be what yo need to get you over the line, you have done lost of work, doing the course will consolidate the material for you

Good luck!
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DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3294
Location: London, UK

PostPosted: Mon Sep 29, 2008 6:19 pm    Post subject: Reply with quote

RealMadhatter

One question.

Do you have the 5 ITIL books as well.

The study aid / guide is just that.

The exam is based not what is in the study aid but what is in the 5 books.

The exam tests your ability to recall bits of the book

DYBeach is also right. If you study on your own, the teacher can be of poor quality and you learn nothing.

if you take a course, their instructor is assessed against the % passing
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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Mini
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Joined: Feb 01, 2009
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PostPosted: Mon Feb 02, 2009 1:21 am    Post subject: Reply with quote

Hi

I am new to the forum and I totally agree with you. I did the V3 foundation certificate 2 weeks ago and found the two mock papers I took quite easy BUT the real exam was a nightmare and nothing like expected. I know that mock paper questions are only to be seen once, but the real exam was something different and not something I would have ever expected.

I got my results yesterday and I failed by one mark - I am so annoyed that I only failed by 1 mark. Is this meant to be as difficult for this level?

being someone who has two degrees I feel quite ashamed that I was unable to pass a foundation level course. I think this should be marked as intermediate not foundation.

I am now concerned about taking the re-sit - any help or advice would be very much appreciated.

Thanks
Mx
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LizGallacher
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Joined: Aug 31, 2005
Posts: 550
Location: UK

PostPosted: Mon Feb 02, 2009 2:12 am    Post subject: Reply with quote

As I always tell my classes when i am teaching - the 2 main reasons people fail are
1. Answering in terms of what is done in their workplace, not as ITIL describes (a few)
2. Not reading the question really carefully (most)

Most people pass this exam, and it is not that hard, but the questions are tricky. You need to take your time and read the question very carefully - people see one word/abbreviation like CMS/SAC/OLA and jump to the answer which is related to that. The question may not have been asking for that.
As for the required reading - you do NOT need all 5 books, that would be way, way over the top! The key element guides, the pocketbooks by ITSM or itsmf, or the Foundations book are all good. The Exam prep book is, bizarrely not so good, as the questions are designed to be tougher than the real exam, to the extent that some have tutors scratching their heads! Also, it covers elements now removed from the syllabus.

The syllabus changes again in May - you may want to wait until then for a resit.
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UKIT
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Joined: Sep 26, 2007
Posts: 38
Location: England

PostPosted: Mon Feb 02, 2009 8:34 pm    Post subject: Reply with quote

Currently studying the ITIL V3 foundation via CBT.There are mock questions at the end of the course,would I need to source additional mock questions or do you think the the CBT range of questions is adequate.I believe the questions update each time you launch the module.
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LizGallacher
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Location: UK

PostPosted: Mon Feb 02, 2009 8:59 pm    Post subject: Reply with quote

It depends entirely on whose course this is - they may be from the official mocks, or made up by the training company - be wary of the latter!
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mkandy
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Joined: Aug 20, 2008
Posts: 9

PostPosted: Wed Feb 25, 2009 5:36 pm    Post subject: Reply with quote

Glad it wasn't just me!

Did a day course for the V2 to V3 foundation bridge. Got two wrong in the mock, and felt pretty confident. Took the real paper that afternoon and was blown away, some of the questions were either not covered in the training, or just too hard, one of them was around naming an activity within a particular step of the CSI Process, we spent about 5 mins going through the CSI process in training!

I passed anyway, so stress over!
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DYbeach
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Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Wed Feb 25, 2009 6:36 pm    Post subject: Reply with quote

yeah, I passed it - just, after getting a great score in V2. I wouldn't recommend the V3 foundation bridge to anyone, but understand it's a cost issue
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DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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DYbeach
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Posts: 413
Location: Sydney, Australia

PostPosted: Fri Apr 17, 2009 12:00 am    Post subject: Reply with quote

I sat the Service Transition exam today. I found the real exam much trickier than the practice paper. I've been working towards this for the last 3 months and put lots of work into it, but am now wondering if it was enough.
It really is a question of reading the questions very carefully. Some of the options were so damned close.
I walked into the exam feeling confient that I knew the material and had done enough preparation, but walked out thinking I'd be happy with anything over 27 out of 40.
One whine I have is the way the question papers are organised. You get 2 sets of papers plus the answer sheet. One would assume that all the questions would be in one set and all the options corresponding to the questions would be in the other set, but nooooo. All over the place like a dog's breakfast Rolling Eyes
Apparently they (EXIN) guarantee to have the results back within 5 business days. Which may or may not be a good thing. Sigh.
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DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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aucade
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Joined: Dec 16, 2008
Posts: 50

PostPosted: Fri Apr 17, 2009 3:51 am    Post subject: Reply with quote

@Dybeach

I wish you good luck.
I also find the real exams are trickier than the practice papers.
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DYbeach
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Joined: May 25, 2008
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Location: Sydney, Australia

PostPosted: Fri Apr 17, 2009 5:34 am    Post subject: Reply with quote

The course I did was part of a university course. I did it via distance education, but there was an online tutorial once a week plus the option to interact in Second Life. We had an island that we could post on.

The uni has exam centres around the world, depending on where students are. I thought I'd check my centre the day before the exam and yes there had been a mix-up. Shocked
I was meant to go to a centre in the city (close to work) but ended up being sent to one closer to home.

The centre close to the city was in one the builldings of a horse and dog racing establishment, but I ended up sitting the exam in a church hall. So at the last minute my key strategy was changed from gambling to prayer. Not sure if this was a Good Thing
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DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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aucade
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Joined: Dec 16, 2008
Posts: 50

PostPosted: Sat May 02, 2009 3:55 pm    Post subject: Reply with quote

@DYbeach

Have you got your results yet?

I just did my CSI exam on monday. Next friday my second shot at SO&A.
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