Joined: May 23, 2008 Posts: 18 Location: Toronto, ON, Canada
Posted: Sat May 24, 2008 12:40 am Post subject: Have you implemented Knowledge Management as aprt of PM?
just curious how many (if any) have implemented knowledge management processes to compliment their PM process so that work arounds are consistently and properly documented to expedite incident resolution times. If you have did you encounter any obstacles that we should avoid?
Joined: Oct 07, 2007 Posts: 441 Location: Jakarta, INA
Posted: Sat May 24, 2008 9:35 am Post subject:
Knowledge Management should be implemented company-wide to be effective.
While in company-wide KM, you can share every experiences, aspects of life, knowledge, etc.; PM could use the Knowledge Database to address things related to it.
My company is now in the process of building the PM Knowledge Database using media Wiki. We haven't implemented it company-wide, but it is a good start to go towards it.
As we're still in the early stage, I couldn't tell about any obstacles yet.
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