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ITIL :: View topic - Have you implemented Knowledge Management as aprt of PM?
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Have you implemented Knowledge Management as aprt of PM?

 
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Brian1
Newbie
Newbie


Joined: May 23, 2008
Posts: 18
Location: Toronto, ON, Canada

PostPosted: Sat May 24, 2008 12:40 am    Post subject: Have you implemented Knowledge Management as aprt of PM? Reply with quote

just curious how many (if any) have implemented knowledge management processes to compliment their PM process so that work arounds are consistently and properly documented to expedite incident resolution times. If you have did you encounter any obstacles that we should avoid?

Thanks,
Brian
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3296
Location: London, UK

PostPosted: Sat May 24, 2008 1:09 am    Post subject: Reply with quote

we tried a KB product called Primus

we attended the course started the data build
but the tool did not link very well with the upcoming tool and the yearly costs were ... well expensive


KB sites and KB areas are well and good the hard part is maintaining and publishingupdates
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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asrilrm
Senior Itiler


Joined: Oct 07, 2007
Posts: 441
Location: Jakarta, INA

PostPosted: Sat May 24, 2008 9:35 am    Post subject: Reply with quote

Hi,

Knowledge Management should be implemented company-wide to be effective.

While in company-wide KM, you can share every experiences, aspects of life, knowledge, etc.; PM could use the Knowledge Database to address things related to it.
My company is now in the process of building the PM Knowledge Database using media Wiki. We haven't implemented it company-wide, but it is a good start to go towards it.

As we're still in the early stage, I couldn't tell about any obstacles yet.

Cheers,
Asril
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