For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
The Itil Community Forum: Forums
ITIL :: View topic - IT Service Cost Model (output based)
Posted: Mon May 19, 2008 8:23 pm Post subject: IT Service Cost Model (output based)
Hi,
I'm looking for inputs in transforming existing IT Services cost model from Fixed Priced/ T&M based to Output Based Services cost model- . Charge to the customer based on delivery you make. E.g. £x per incident (based on complexity/priority), or £y per hour for change request (based on some condition) or charge 1000 hrs to the customer for n incident, etc.
Any thoughts or documents in this also the challenges that could be involved in migrating an existing model to new OBS cost model.
Joined: Mar 04, 2008 Posts: 1883 Location: Newcastle-under-Lyme
Posted: Mon May 19, 2008 9:13 pm Post subject: Re: IT Service Cost Model (output based)
Aaron,
Aaron123 wrote:
Charge to the customer based on delivery you make. E.g. £x per incident (based on complexity/priority), or £y per hour for change request (based on some condition) or charge 1000 hrs to the customer for n incident, etc.
How can you charge for incident resolution? That is not part of the service it is part of fixing the service so that it works. Each incident reduces the benefit of the service and thus its value to the customer. The charges should be negative. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Forum FAQ
Search
Usergroups
Profile
Log in to check your private messages
Log in
