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Joined: May 08, 2008 Posts: 39 Location: South West
Posted: Fri May 16, 2008 8:18 pm Post subject:
I'm afraid I have to take this one sort of back on topic:
Quote:
True, but the question is really: Will it be seen as 'undignifying' and will I have some of these numpties going to HR and raising a grievance?
Personally I'd probably be a bit annoyed if it were me, but in reality I'm well educated and don't like thick/lazy people.
UJ
Who says you have to critisise anyone, can't you just get someone in or send everyone on the appropriate course with a view to improving customer service as a whole. Don't actively tell people that they are having trouble, but disguise it as an opportunity for personal improvement?
Reminds me of the Dilbert cartoon with 'Dogbert the Consultant' doing a presentation using a 2x2 matrix comprising Ugly/Cute x Smart/Stupid;
"People generally fall into one of these 4 'personality' types... I notice most of you are in this one right here..." _________________ When I say 'CCR', please read 'RFC'.
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