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ITIL :: View topic - IT Service Cost Model (output based)
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IT Service Cost Model (output based)

 
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Aaron123
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Joined: May 19, 2008
Posts: 1

PostPosted: Mon May 19, 2008 8:23 pm    Post subject: IT Service Cost Model (output based) Reply with quote

Hi,

I'm looking for inputs in transforming existing IT Services cost model from Fixed Priced/ T&M based to Output Based Services cost model- . Charge to the customer based on delivery you make. E.g. x per incident (based on complexity/priority), or y per hour for change request (based on some condition) or charge 1000 hrs to the customer for n incident, etc.

Any thoughts or documents in this also the challenges that could be involved in migrating an existing model to new OBS cost model.

Many Thanks


Aaron
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3256
Location: London, UK

PostPosted: Mon May 19, 2008 8:44 pm    Post subject: Reply with quote

Service Delivery book has a perfect example for Financial Account for IT Services

so does the foundation course -- course work

same goes for the practitioner and the manager's course work

but hey that means.. you must pay for something
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Change Management is POWER & CONTROL. /....evil laughter
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Mon May 19, 2008 9:13 pm    Post subject: Re: IT Service Cost Model (output based) Reply with quote

Aaron,

Aaron123 wrote:
Charge to the customer based on delivery you make. E.g. x per incident (based on complexity/priority), or y per hour for change request (based on some condition) or charge 1000 hrs to the customer for n incident, etc.


How can you charge for incident resolution? That is not part of the service it is part of fixing the service so that it works. Each incident reduces the benefit of the service and thus its value to the customer. The charges should be negative.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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