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ITIL :: View topic - Incident Management
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Incident Management

 
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oghaleelebe
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Joined: Jun 18, 2008
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PostPosted: Wed Jun 18, 2008 7:16 pm    Post subject: Incident Management Reply with quote

After reading through incident management framework. A word came to my, are there a flaws or areas not covered by ITIL? Any gap to be filled?

It appear bulk of what that is to be done is centered on IT support staff which ITIL focus on a guide on how to do it well. What do you think?
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