Online Service Manager V2 study group.

[ozz]

Hi ,
I am looking for any folks interested in a V2 Mangers study group.

This will be a total virtual environment.
I hope to get started in the next 7 days or so.
Doing this class will not negate the need to do an official course.
I expect it will make the official courses easier and better equip you when it's time to take the official courses.
The only requirements would be : You need to have the red and blue books.
And no I don't have spare copies and yes you need to have passed the ITIL V2 foundation. But you knew that didn't you !!!

Anyone who has case studies from work that need to have problems resolved ping me also .
Maybe we can come up with some ideas for you ... YMMV


Oz

[LizGallacher]

If you need any advice or guidance on answering technique, I would be glad to help
_________________
Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance

[UKVIKING]

As will I.

While Liz is an official trainer etc and knows exactly what's what when taking the mgr's exams

people in this forum who have taken the course have no problem providing insight guidance

but what will not happen is that we will replace the hard work that you must do in order to pass the 2 days exam (disclaimer)

we wont give you answers to case studies that are on the test or that has been on the test -

I will tell you how i studied, how i remembered to prepare for the questions and how I answered the question, but not give you the exact answer i gave

we will hint, provide info etc

please look through this forum and others and you will find info that will help etc
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[ozz]

Thanks for your offers ..
If a few folks get involved, I would get real case studies from non profits that I know. Then the folks in the class can take a hack at it and publish their reponses for discussion.

Oz

[TomOzITIL]

I did the exams last October and did quite well. One thing I did (along with loads of practice exam questions) is make HAND-WRITTEN notes for each process covering the following:
ITIL Study Notes
• Definition of each process

• The benefits and advantages of each process

• The costs to implement each process and costs to maintain each process

• Critical Success Factors for each process

• The disadvantages/challenges of each process

• How to implement all of the processes

• Generic items that are pretty much standard whichever process you implement

• The interface points, the outputs of one process to the inputs of another

• How - when implemented together - they generate further benefits for the organisation

• The "desired results" that organisations/management are looking to achieve with ITIL processes

• The boundaries of ITIL, where ITIL effectively ends and another (e.g. COBIT, Six Sigma) begins. Don't need to know the other process in ANY detail, but simply understanding how far you can take ITIL before you need to employ the methodologies of another process is beneficial.

• Job descriptions for Process Owners & Process Participants

What I fouind is that there are easy marks to be gained as some concepts are very similar across all processes (eg: costs to implement).

[ozz]

Thanks Tom thats helpful..

Demon's fan by any chance ?
_________________
Ozzie Sutcliffe

NYC

[TomOzITIL]

Next door neighbour from Punt Road -> Mighty Tigers.

[ozz]

I grew up in Carrum. I have not been back in 35 years..
Kinda busy with kids etc in the US..
But one day I will return..

Oz
_________________
Ozzie Sutcliffe

NYC

[hassan2k]

[hassan2k]

[Diarmid]

Mohamed,

Tom's outline seems to be exactly what you are asking for.

When I did the ITIL thing some years ago we kept the buzzwords a bit simpler:
- set up a project
- benefits, costs and possible problems

All you really have to keep in mind is "what's it for" and "how will it work?"
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

[hassan2k]

Thanks for the fast response.
_________________
----------
Regards,
Mohamed Hassan, PMP, ITIL v.2 Service Manager, ITIL v.3 Expert, MCT, MSF, MOF
[Link deleted]

[hassan2k]

[UKVIKING]

hassan

you do realize that he posted that last year 2008 in july

since then

I think he has his Red badge

Quit to trying to figure out ways to short cut your studying and spend time studying instead

while having all the study groups would be nice ... you need to study you parts off as the test is hard
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[hassan2k]