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ITIL :: View topic - Incident Management
oghaleelebe Newbie Joined: Jun 18, 2008 Posts: 1
Posted: Wed Jun 18, 2008 7:16 pm Post subject: Incident Management
After reading through incident management framework. A word came to my, are there a flaws or areas not covered by ITIL? Any gap to be filled?
It appear bulk of what that is to be done is centered on IT support staff which ITIL focus on a guide on how to do it well. What do you think?
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