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End-User Client Survey
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ckaram
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Joined: Jun 26, 2008
Posts: 7

PostPosted: Wed Jul 02, 2008 11:03 pm    Post subject: Reply with quote

swansong wrote:
Ckaram,
My previous post on this subject asked what advice your direct reports gave you. The reason I ask this question is I am surprised that the director of a major financial organisation is responsible for creating the detail of a survey. Isn't this sort of thing (without being rude to non directors, myself included), a little beneath you?

Would it not be better for you to define the vision, set the strategy, tell your staff what information you need to run your organisation etc, and get your reports (who are will be better placed to do this sort of thing) to determine the best solution to deliver these requirements.


Your comments are irrelevant to what I am asking. But thanks for trying.
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swansong
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Joined: Nov 14, 2007
Posts: 109

PostPosted: Thu Jul 03, 2008 9:00 pm    Post subject: Reply with quote

To clarify.
1. You are a director of a major organisation.
2. You are spending your time writing the detail for a survey.
3. You use an ITIL forum to generate ideas for this survey.

I think an entirely suitable response is a question whether you are the best person to do this work.

Please ignore my advice as you see fit, but please do not patronise me by adding "...thanks for trying."
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3321
Location: London, UK

PostPosted: Thu Jul 03, 2008 9:45 pm    Post subject: Reply with quote

I am with Swansong on this ckaram

I see that you think that this forum replaces any real consultancy that specialize in surveys

1 - you complain that no one has responded to your post

There is no requirement for any one here to respond to any post at all. We post when we feel like and hopefully on topic

NOTE: Diarmid responded to your whinge

2 - Dont patronize us. If you dont like what we post, fine. Either say thank you or nothing.
Thank you for trying is patronize.
Thank you for replying but what you posted does not help me. This is polite and to the point w/o patronizing (what you think Swansong)

In addition, your assertion you are senior exec with global company in Service Management.

If some one is at that level, they usually have the same level of certification / experience that myself and some of the other posters have and therefore dont have a need to post what you initially posted

So ...

One last thing ... when writing survey questions.. you usually write them to answer a specific issue that you need solving ....
in other words .. ask questions where you want the answer
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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ckaram
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Joined: Jun 26, 2008
Posts: 7

PostPosted: Thu Jul 03, 2008 10:38 pm    Post subject: Reply with quote

swansong wrote:
To clarify.
1. You are a director of a major organisation.
2. You are spending your time writing the detail for a survey.
3. You use an ITIL forum to generate ideas for this survey.

I think an entirely suitable response is a question whether you are the best person to do this work.

Please ignore my advice as you see fit, but please do not patronise me by adding "...thanks for trying."


1. yes i am director that does not exclude my having to create the survey seeing that in north america the team spirit is much highly appreciated and exercised than in europe; seeing that pitching in to help my team is not beneath me (maybe in UK it is!)
2. see 1.
3. yes

I still think that your advise was irrelevant or perhaps you were not clear enough in your initial response to my query.
Thanks again.
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ckaram
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Joined: Jun 26, 2008
Posts: 7

PostPosted: Thu Jul 03, 2008 10:47 pm    Post subject: Reply with quote

UKVIKING -- See inline answers to your comments
UKVIKING wrote:
I am with Swansong on this ckaram

I see that you think that this forum replaces any real consultancy that specialize in surveys ---- no i do not think this forum replaces any real consultancy whatsoever , nor have i indicated this.

1 - you complain that no one has responded to your post: ---rightly so. other forums respond within minutes of a posting. however i did say thanks to all and do appreciate the responses.

There is no requirement for any one here to respond to any post at all. We post when we feel like and hopefully on topic---that's fine.

NOTE: Diarmid responded to your whinge--rude and unprofessional comment UKViking!

2 - Dont patronize us. If you dont like what we post, fine. Either say thank you or nothing. ---there was no patronizing whatsoever. I did say thank you..see first reponse.
Thank you for trying is patronize. ---not in USA or Canada
Thank you for replying but what you posted does not help me. This is polite and to the point w/o patronizing (what you think Swansong)--again, not patronizing in USA or Canada.

In addition, your assertion you are senior exec with global company in Service Management.

If some one is at that level, they usually have the same level of certification / experience that myself and some of the other posters have and therefore dont have a need to post what you initially posted---see my response to swansong...re: teamwork

So ...

One last thing ... when writing survey questions.. you usually write them to answer a specific issue that you need solving ....
in other words .. ask questions where you want the answer
---Thanks
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3321
Location: London, UK

PostPosted: Thu Jul 03, 2008 11:31 pm    Post subject: Reply with quote

While I am living and working in the UK, I am a American and I think you were being patronizing.

As to the response time for the posts, there is no OLA, UC or SLA associated with any one who posted here so if you dont like the slowness or the quality / quantity of the replies to your post, find another forum that has a OLA, UC or SLA associated with posts

I post / reply during my business day / home time when I need to clear my head or are interested in posting

We, the users, (using the royal we), dont have to reply to any post unless we want to, are interested in the post and have the time to.

Enjoy the questions and the posts on your survey
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Change Management is POWER & CONTROL. /....evil laughter
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asrilrm
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Joined: Oct 07, 2007
Posts: 441
Location: Jakarta, INA

PostPosted: Thu Jul 03, 2008 11:31 pm    Post subject: Reply with quote

UKVIKING wrote:
1 - you complain that no one has responded to your post

There is no requirement for any one here to respond to any post at all. We post when we feel like and hopefully on topic


Yep, he is a Director.
That's the only thing Directors are good at, being impatience and complaining
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3321
Location: London, UK

PostPosted: Thu Jul 03, 2008 11:47 pm    Post subject: Reply with quote

Ah Like the pointyheaded one in Dilbert

I understand

(Two and 1/2 men comment)
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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pel
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Joined: Mar 31, 2008
Posts: 34

PostPosted: Fri Jul 04, 2008 12:56 am    Post subject: Reply with quote

This thread is giving me some serious thedailywtf.com chills.
Thank $DEITY that beer cures such symptoms.
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3321
Location: London, UK

PostPosted: Fri Jul 04, 2008 1:02 am    Post subject: Reply with quote

Drink up but not Kool Aid
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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UrgentJensen
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Joined: Feb 23, 2005
Posts: 458
Location: London

PostPosted: Fri Jul 04, 2008 1:23 am    Post subject: Reply with quote

Well my advice was f*cking brilliant, so I'll do this bit myself: "Thanks UJ".

Oh and don't a lot of US offices have cubicles? I'm sure that does a LOT for team spirit...
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Did I just say that out loud?

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UKVIKING
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Joined: Sep 16, 2006
Posts: 3321
Location: London, UK

PostPosted: Fri Jul 04, 2008 1:30 am    Post subject: Reply with quote

No no let me

Thanks UJ

I am off to the pub
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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ckaram
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Joined: Jun 26, 2008
Posts: 7

PostPosted: Fri Jul 04, 2008 2:17 am    Post subject: Reply with quote

UrgentJensen wrote:
Well my advice was f*cking brilliant, so I'll do this bit myself: "Thanks UJ".

Oh and don't a lot of US offices have cubicles? I'm sure that does a LOT for team spirit...


UrgentJensen: I thanked you for your advise!! I found it very constructive! So i don't understand why you would want to join this meaningless thread of stupidity back and forth.
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swansong
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Joined: Nov 14, 2007
Posts: 109

PostPosted: Fri Jul 04, 2008 2:39 am    Post subject: Reply with quote

Cutting back to the question then, how about this for survey questions?

1. What do you want the Director of Service Management to do on a daily basis?
a. Set a vision and strategy and motivate his team to deliver this?
b. Write customer surveys?

2. Where do you want ideas for our service management strategy to originate from?
a. From an inspired director who is well in tune with where he wants his service to go?
b. From the opinions of a group of anonymous individuals on an ITIL forum, contributing to a "meaningless thread of stupidity back and forth".

3. How do you want your Director of Service Management to behave?
a. To muck in with the troops?
b. To create space for himself / herself to project where he / her wants the service to be in xx years time, but at the same time keeping in touch with the team to ensure he / her maintains their finger on the pulse.

Remember, this is not meant to be patronising. If it is interpreted as such then this is due to differences between US and Eurpoean culture, and not because anyhing I have written.

It is however very sarcastic.

I'll probably be banned now, so thanks everyone for the entertaining threads over the past few years.
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3321
Location: London, UK

PostPosted: Fri Jul 04, 2008 3:40 am    Post subject: Reply with quote

Swansong. Why would you be banned. You go after the post.. not the poster.

As for this thread being "meaningless thread of stupidity back and forth", this is the Miscellaneous forum where there are such topics as

ITIL Silliness Standards
Leaks from the notorious 'Sixth Book'
Speak Proper
Monday-itis


And this one fits in quiet well and appropriate. I put serious comments in serious forums ... usually

Happy Happy Joy Joy
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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