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ITIL :: View topic - Change Management - Industry Statistics
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Change Management - Industry Statistics

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Senior Itiler

Joined: May 07, 2005
Posts: 121
Location: UK

PostPosted: Sat May 07, 2005 6:29 pm    Post subject: Change Management - Industry Statistics Reply with quote


I'm recently took a job as a Change Manager for a mobile technology company, after 8 years of various Service Delivery Management roles, and am trying to shape this function up.

It runs well and has some good processes in place, but our stats are just wrong.

We have a huge amount of change happening, most of which is classified as Successful. There are few Rejections or Cancellations, and hardly any closed as Failed. Rolling Eyes

One of my activities in to implement an 'Adhere & Enforce' campaign (whereby users Adhere to the CM processes and we Enforce them). As part of this I know our Reject, Cancel & Fail stats will leap up (to show the current state of affairs) and then level off again as everyone gets used to following the corrcet processes.

One of my KPI measures should be whether our change stats eventually reflect industry standard... but try as I might, I can't find these industry stats anywhere.
Does anyone have any ideas where I can look...? Confused
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Senior Itiler

Joined: May 07, 2005
Posts: 121
Location: UK

PostPosted: Wed May 11, 2005 5:24 pm    Post subject: Reply with quote

Anyone...? Confused
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Senior Itiler

Joined: Apr 26, 2005
Posts: 57

PostPosted: Thu May 12, 2005 11:01 pm    Post subject: CM stats Reply with quote

hi, I don't know where you can get this information. but you might be able to try Gartner or Meta. if you do find them, I would be interested as well.



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Joined: Jan 16, 2005
Posts: 37
Location: New Zealand

PostPosted: Mon Jul 18, 2005 9:10 am    Post subject: Reply with quote

I don't think you should have a KPI that reflects industry standard. Just do what it best for your organisation. Find a KPI that you think reflects goal that is challenging but realistic and measureable, work towards it and periodically reassess...
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