Getting started on the road to ITIL

[PerkyPants]

I would welcome suggestions on how to get started. I've been reading some of the posts and they seem way over my head at the moment.

Is there an "ITIL for DUMMies" or something similar?

[JanW]

There's no short cut for hard work.

Read this site and perhaps others, read the books, perhaps buy the toolkit. Just get stuck into it, rather than looking for the elusive magic key. You will just be wasting time if you do the latter.

[PerkyPants]

Thanks Jan - not trying to aviod hard work, it just seems a massive subject area.

[RandyASteinberg]

Feel free to drop me a note at RandyASteinberg@aol.com if need be.

There is a 6 step approach that has worked well in the past:

ITSM (IT Service Management) Visioning
ITSM Assessment
ITSM Planning
ITSM Foundation (Establishes the basics)
ITSM Initial Wins
ITSM Control

The first step above is critical to get started and does not require a lot of ITIL expertise to get going - it sets the initial stage for Service Management in your company and helps you scope and understand the service vision, company cultural and behavior barriers to overcome.

There is a lot more involved here, but thought I'd at least initiate some contact.

[cman6453]

Perky - So how is the progression coming along?

Richard - Are those approaches in some kind of book or ???

I'm currently in the IT field and was wondering what kind of advice I can get about practically applying ITIL approaches. I'm not thinking of anything to greatly affect the company but more along the lines of putting my mindset in ITIL mode with my daily activities here at work.