Joined: Mar 04, 2008 Posts: 1891 Location: Helensburgh
Posted: Tue Jul 29, 2008 11:31 pm Post subject:
Am I misunderstanding? An OLA from whom to the service desk? _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Joined: Jan 03, 2007 Posts: 189 Location: Redmond, WA
Posted: Wed Jul 30, 2008 9:51 am Post subject:
If you do a search on my user name in this forum you will find a sample OLA between a service desk and a second level support group. It doesn't have any metrics, but it does have some issues that an OLA could cover.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum