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ITIL :: View topic - Pricing - Service design
SanjeevITIL Newbie Joined: Sep 28, 2007 Posts: 8 Location: INDIA
Posted: Mon Aug 04, 2008 4:46 pm Post subject: Pricing - Service design
Hi All :
I am required to prpopose the pricing for the resultant "Serice Design document". This document will facilitiaite the custome to align its exiting business processes to v3.
Any leads, pointer in this direction to assist me in defining the commercials will be really appreciated.
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3350 Location: London, UK
Posted: Mon Aug 04, 2008 5:47 pm Post subject:
Pricing for what ?
Why v3, why not v2
V3 consists of 5 books (not counting the 6th) with several non-ITIL v2 processes
Why should the customer align its business processes to ITIL let alone v3
What is the cost to the customer ?
What is this service design document ?
ITIL is not a standard. It is Best practice. If the customer thinks what they are doing is best practice, then it is. There is no guage to measure them against it and no requirement to have it do
You are asking us basically to give you the measurement on a building that does not exist
and besides noen of can be we do know the pricing model you are using _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
Diarmid Senior Itiler Joined: Mar 04, 2008 Posts: 1889 Location: Helensburgh
Posted: Mon Aug 04, 2008 6:15 pm Post subject:
Work out the costs and do the mark-up based on the benefits. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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